We use cookies to improve your online experience. By continuing browsing this website, we assume you agree our use of cookies.
Contact Us
+86-555-6763368
www.goodklife.com
You are here: Home > Customer Protection
CUSTOMER PROTECTION
Quality Guarantee
All products are processed and produced in strict accordance with customer drawings or production processes. Each process is
inspected, and it can enter the next process only after it is qualified. Each product is attached with a unique traceable production
code, and all links can be traced.
 
Complete quality certificates, including Material Composition Report, Heat Treatment Certificate, Inspection Report, Certificate
of Origin, etc.
 
SGS, TUV and other third-party testing companies are acceptable for testing. If the test results are unqualified, the testing costs
will be borne by our company and re-production or refund will be arranged.
 
Transportation Insurance
We provide door-to-door service, transportation methods include sea, air and international express. Before the goods arrive at the
place designated by the customer, all risks are borne by our company. In case of loss, our company will unconditionally produce
brand new products.
 
If the customer chooses CIF, CIP and other transportation terms that contain insurance, our company will purchase insurance in time
and inform the transportation situation. In case of cargo damage, our company will promptly assist the customer to make a claim to
the insurance company.
 
If the customer chooses CRF, FOB and other non-insurable transportation terms, our company will promptly notify the customer of
the transportation situation and remind them to purchase insurance. In case of cargo damage, our company will promptly assist the
customer to make a claim to the insurance company.
 
Warranty
Each product has a certain warranty period. During the warranty period, if the product cannot be used due to the quality of the product
itself. Customers can choose to exchange or return the goods.
 Refer to RETURN POLICY.
 
Outside the warranty period, our company provides free life-long services, including blade grinding, on-site slitting machine inspection
and so on.